Terms & Conditions

Effective August 25, 2026 (version 2026-08-25). These Terms apply to every order placed with My LED Kit and to all use of myledkit.com.

1. The agreement

These Terms & Conditions (the “Terms”) are a binding agreement between you and My LED Kit (“My LED Kit”, “we”, “us”, “our”). They govern your use of myledkit.com (the “Site”) and every purchase you make from us — through the Site, by email, by phone, on a trade account, or in any other way. By ticking the agreement box at checkout, placing an order, opening an account or using the Site, you confirm that you have read these Terms, that you understand them, and that you agree to be bound by them. If you do not agree, do not order from us and do not use the Site.

If you order on behalf of a company or other business, you confirm that you have authority to bind it, and “you” means both you and that business. Our products are sold for commercial and professional use. Where you have signed a separate dealer, trade or credit agreement with us, it applies together with these Terms, and where the two conflict the signed agreement governs.

You agree that we may communicate with you electronically — by email and through the Site — and that electronic records of your orders and of your acceptance of these Terms, including the time you ticked the agreement box, are valid evidence of the agreement between us.

2. We are a distributor

My LED Kit is a wholesale distributor. We do not design or manufacture the products we sell; they are made by third-party manufacturers to those manufacturers’ specifications. Product specifications, ratings, certifications and instructions come from the manufacturer, and we pass them on as received. Nothing we say about a product adds to or changes the manufacturer’s specifications, and we do not guarantee that any product is suitable for a particular installation.

3. Limited warranty — one year

Subject to everything else in this section and in section 4, we warrant to the original purchaser that the products we sell will be free from defects in materials and workmanship under normal use, for their intended purpose, for one (1) year from the date your order is delivered (the “Warranty Period”). This warranty cannot be transferred or assigned, and it does not extend to anyone who acquires a product from you.

Your sole and exclusive remedy for a product that fails this warranty, and our entire obligation, is — at our sole option — to repair the product, to replace it with the same or a functionally equivalent product (which may be new or refurbished), or to refund the price you actually paid for it. A repaired or replacement product is covered only for the remainder of the original Warranty Period. Our determination of whether a product is defective, and of which remedy applies, is final.

The warranty covers the product only. It never covers labour, diagnosis, removal, reinstallation, travel, lifts, ladders, scaffolding, permits, or any other cost of reaching the product or putting a system back together, and it never covers any other product, structure or property.

How to make a warranty claim

Every claim must be made within the Warranty Period and within fourteen (14) days of discovering the problem, and must include proof of malfunction. To claim, email Sales@myledkit.com with all of the following:

1. Proof of purchase — your order number, or the invoice for a trade-account order. We do not warrant products that were not purchased directly from us.
2. The product and quantity affected, the date it was installed, and where.
3. Proof of malfunction — clear photographs and/or video that show the fault, with a description of what the product is doing and what it should be doing. A claim without proof of malfunction will not be considered.
4. The installation — which controller and power supply the product runs on, the run length, where power is injected, and who installed it.

We may ask for more information, may ask you to run tests, and may require the product to be returned to us for inspection before a claim is decided. No claim is approved until we confirm it in writing and issue a return authorization; a product sent back without one may be refused or returned at your cost. You must ship an authorized return to us, freight prepaid and adequately packed, within fifteen (15) days of the authorization. On an approved claim we ship the repaired or replacement product to you at our cost. If, on inspection, the product is not defective or the failure is excluded under section 4, we may charge a reasonable inspection fee and the cost of returning the product to you.

4. What voids the warranty and what it does not cover

Any use of a product other than for its intended purpose, or in any way other than the way it is designed and instructed to be used, voids this warranty entirely. Without limiting that, the warranty does not cover, and we have no responsibility for, any failure, damage or loss caused by or connected with:

• Installation that is improper, or that does not follow the product instructions, the manufacturer’s specifications, or the electrical, building and fire codes that apply where the product is installed; or installation by anyone who is not qualified to do it.
• The wrong power supply or controller, an undersized power supply, missing or insufficient power injection, reversed polarity, over-voltage or under-voltage, power surges, lightning, or a fault anywhere else in the electrical system.
• Physical damage of any kind, or a product that has been cut, drilled, opened, altered, modified, or repaired by anyone other than us — except track cut to length as it is designed to be.
• Water or moisture entering a product or connection that was not properly sealed, or exposure to conditions beyond the product’s rating.
• Use with components, cables, connectors, controllers or power supplies that are not ours, or that are not compatible with ours.
• Accident, neglect, abuse, misuse, vandalism, theft, fire, flood, ice, snow load, wind, hail, earthquake, animals, or any other act of nature or event beyond our control.
• Normal wear and tear; cosmetic changes such as fading, chalking or discolouration of track; and variation in colour or brightness that is within the normal range for LED products, including differences between production batches.
• A custom track colour that does not exactly match a paint chip, a siding or trim product, or the colour shown on a screen. Colour matching is approximate and is not warranted.
• Products whose serial numbers, lot markings or labels have been removed or defaced, and products sold as-is, as clearance, as samples, or as open-box.
• Damage in transit, which is handled under section 9 rather than under the warranty.

5. Disclaimer of all other warranties

THE LIMITED WARRANTY IN SECTION 3 IS THE ONLY WARRANTY WE GIVE, AND IT IS GIVEN IN PLACE OF ALL OTHERS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM EVERY OTHER WARRANTY, CONDITION, REPRESENTATION AND GUARANTEE OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE — INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT — AND ANY WARRANTY THAT A PRODUCT WILL MEET YOUR REQUIREMENTS, WORK IN YOUR INSTALLATION, OR OPERATE WITHOUT INTERRUPTION OR ERROR. NO EMPLOYEE, AGENT OR DEALER IS AUTHORIZED TO CHANGE THIS WARRANTY OR TO MAKE ANY OTHER WARRANTY ON OUR BEHALF, AND NO ADVICE OR INFORMATION WE GIVE CREATES ONE.

Some jurisdictions do not allow certain warranties to be excluded, or give consumers rights that cannot be limited by contract. If a law of that kind applies to you, these Terms limit those rights only to the extent that law permits.

6. Products, pricing and availability

We describe products as accurately as we reasonably can, but descriptions, specifications, compatibility notes, photographs and colours are provided for information only, may contain errors, and may change without notice. We do not warrant that they are accurate, complete or current. Colours in particular look different on a screen than in hand: order the colour swatch deck before committing a job to a track colour. It is your responsibility to confirm that a product is right for your installation before you install it.

Prices are in US dollars and, unless a page says otherwise, exclude shipping, taxes, duties and all other charges. We may change any price at any time without notice; the price that applies to your order is the price in effect when we accept it. If a product is listed at an incorrect price, or with incorrect information, we may refuse or cancel any order for it — including an order that has been confirmed or charged — and refund what you paid for it. We may limit the quantity of any product sold to any customer, and may refuse to sell to anyone. Trade and dealer pricing is applied according to the terms of your account and may be changed or withdrawn by us. A product is not reserved for you until we have shipped it.

7. Orders, acceptance and our right to cancel

An order you place is an offer to buy under these Terms. We accept an order only when we ship it; an order confirmation, receipt or charge to your card is a record of your order, not our acceptance of it.

We may refuse, limit or cancel any order — in whole or in part, at any time before delivery, at our sole discretion and for any reason or no reason. Reasons include, without limitation, a product being unavailable or discontinued, a pricing or listing error, a payment we cannot verify, a suspected fraudulent or unauthorized transaction, an address we cannot deliver to, an order that appears to breach these Terms or any law, or an order from someone who has breached these Terms before. If we cancel an order or a part of one that you have paid for, we refund what you paid for the cancelled items, and that refund is our entire liability for the cancellation. We are not liable for any loss, cost or damage that results from a refusal or cancellation.

If you want to cancel an order, email us as soon as possible with the order number; we will cancel it if it has not yet shipped. Once an order has shipped it cannot be cancelled, and any return is handled under section 11. Custom-colour track and other made-to-order or special-order products cannot be cancelled once production or sourcing has started, and are not returnable.

8. Payment, credit terms and chargebacks

Orders placed on the Site are paid in full at checkout. Payments are processed by Stripe; card details are entered on Stripe’s secure checkout page and never reach our servers. You confirm that you are authorized to use the payment method you provide.

Trade accounts with credit terms pay each invoice in full by its due date. Overdue amounts bear interest at 1.5% per month (19.56% per year), calculated daily and compounded monthly, from the due date until paid. You are responsible for all costs we incur to collect an overdue account, including collection agency fees and legal fees on a full-indemnity basis. We may place an overdue account on hold, withdraw credit terms, require payment in advance, and set off any amount you owe us against any amount we owe you. Until we have been paid in full for a product, you grant us a security interest in it and in the proceeds of its sale, and you authorize us to register that interest.

If you dispute a charge with your card issuer (a chargeback) without first giving us a reasonable opportunity to resolve the matter, and the chargeback is not justified, you agree to reimburse us for the amount charged back and for any fees and costs it causes, and we may close your account and refer the matter for collection.

9. Shipping, delivery, risk and title

We ship to addresses in the United States and Canada. Shipping and delivery dates are estimates only. We are not liable for any delay in shipping or delivery, for any loss or damage caused by a delay, or for any delay caused by a carrier, customs, weather, or any other cause. We may ship an order in more than one shipment and may hold an order until all of it can be shipped. A delay does not entitle you to cancel an order or to refuse delivery.

Risk of loss and damage passes to you when we hand a shipment to the carrier (FOB our warehouse), regardless of who pays the shipping and regardless of any free-shipping offer. Title passes when we have received payment in full. Where we arrange the carrier, we do so as your agent. Inspect every delivery on arrival: any visible damage or shortage must be noted with the carrier at the time of delivery and reported to us, with photographs of the packaging and the products, within five (5) business days of delivery, so that a claim can be made against the carrier. A claim reported later than that cannot be pursued and we will have no responsibility for it.

You are responsible for giving us a complete and correct shipping address and for being available to receive the shipment. Any charge for redirecting, re-delivering, storing or returning a shipment because of an incorrect or incomplete address, a refused delivery or an unavailable recipient is yours, and may be deducted from any refund.

10. Duties, taxes and customs

Prices do not include taxes. Where we are required to collect sales tax, GST, HST, PST or a similar tax on an order, it is calculated and added at checkout or on the invoice. If you claim a tax exemption, you must give us a valid exemption certificate before the order ships, and you are responsible for any tax, interest or penalty assessed if the exemption does not apply.

We are not responsible for duties, tariffs, import taxes, customs brokerage fees, disbursement fees, or any other charge assessed on a shipment that crosses a border, and we do not calculate, collect, estimate or reimburse them. For any shipment that crosses a border you are the importer of record, you are solely responsible for every such charge and for complying with all import laws, and you agree to pay those charges when they are assessed, whether by the carrier, a broker or a government. If a shipment is delayed, refused, seized or abandoned because of these charges or because of any import requirement, we are not liable for the delay or the loss; any cost we incur — including return shipping, storage, the charges themselves and any penalty — is deducted from any refund, and we may invoice you for any balance.

11. Returns and exchanges

Returns that are not warranty claims are accepted only at our discretion and only with our prior written authorization. Ask for one by email within thirty (30) days of delivery, quoting the order number. A returned product must be unused, uninstalled, in its original, undamaged packaging with all components, and in resalable condition, and must reach us within fifteen (15) days of the authorization. You pay the return shipping and bear the risk of loss in transit, and a restocking fee of up to 20% of the product price applies. Once we have received and inspected the return we refund the product price, less the restocking fee, to the original payment method; original shipping charges and any duties, taxes or fees are not refunded. A product that arrives used, installed, damaged or incomplete, or without an authorization, may be refused, returned to you at your cost, or accepted at a reduced value at our discretion.

Custom-colour track, track and cable cut to length, opened electronics (controllers, power supplies and data boosters), special orders, clearance items and samples are not returnable.

12. Installation, product use and assumption of risk

Our products are components of a low-voltage permanent lighting system that is fixed to a building, connected to the electrical supply and left outdoors year-round. They must be installed only by a qualified person — a licensed electrician where the law requires one — in accordance with the product instructions, the manufacturer’s specifications, and all electrical, building and fire codes and permit requirements that apply where the system is installed.

You are solely responsible for: selecting products that are suitable for the job; sizing the system correctly, including power supply wattage, run lengths, power injection and controller channels; verifying every specification and compatibility before installation; the workmanship, weatherproofing, fastening and electrical safety of the installation; obtaining any permits or inspections required; and every consequence of the installation, including damage to roofs, soffits, fascia, siding, wiring or any other part of the property. We are not present at any installation, we do not supervise or inspect installations, and we have no control over how or where our products are installed or used.

Any spec support, parts list, layout suggestion, power calculation or other advice we provide is a courtesy, is based only on the information you give us, and is not engineering, electrical or professional advice. You agree not to rely on it in place of your own verification and the judgement of the person doing the install, and we accept no responsibility for it.

You assume all risk associated with the selection, installation, use and resale of our products — including the risk of personal injury, fire, electrical hazard, water damage and property damage — to the fullest extent permitted by law.

13. Resale and your customers

If you resell or install our products for your own customers, you alone are responsible for every warranty, representation and promise you make to them, for your contracts with them, and for every claim they bring. Our limited warranty runs only to you as the original purchaser and gives your customers no rights against us. You may not represent to anyone that you are My LED Kit, that you act for us, or that we stand behind any promise you make. Nothing in these Terms makes you our agent, partner, franchisee or exclusive distributor, or creates any relationship between us and your customers.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MY LED KIT AND ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS AND SUPPLIERS WILL NOT BE LIABLE TO YOU OR TO ANYONE CLAIMING THROUGH YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND; FOR ANY LOSS OF PROFIT, REVENUE, BUSINESS, CONTRACTS, GOODWILL, DATA OR ANTICIPATED SAVINGS; FOR ANY COST OF LABOUR, DIAGNOSIS, REMOVAL, REINSTALLATION, CALLBACKS, TRAVEL, LIFTS, PERMITS OR SUBSTITUTE PRODUCTS; OR FOR ANY DAMAGE TO A BUILDING, ROOF, SIDING, WIRING OR OTHER PROPERTY — HOWEVER CAUSED, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY, BREACH OF STATUTORY DUTY OR OTHERWISE, AND EVEN IF WE WERE ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR CONNECTED WITH ANY PRODUCT, ORDER, THE SITE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID US FOR THE PRODUCT THAT GAVE RISE TO THE CLAIM. THESE LIMITATIONS ARE A FUNDAMENTAL PART OF THE BARGAIN BETWEEN US, OUR PRICES REFLECT THEM, AND THEY APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law.

15. Indemnity

You agree to defend, indemnify and hold harmless My LED Kit and its owners, directors, officers, employees, contractors, agents and suppliers from and against every claim, demand, action, loss, liability, damage, cost and expense (including reasonable legal fees on a full-indemnity basis) arising out of or connected with: your selection, installation, use, misuse or resale of our products; any installation performed by you or by anyone working for you; any claim by your customer or by any third party relating to a product you bought from us or a system you installed; your breach of these Terms; or your violation of any law or of any third party’s rights. We may take over the defence of any matter you must indemnify, and you will cooperate with us.

16. Force majeure

We are not liable for any failure or delay in performing an obligation — including shipping or delivering an order — that is caused by anything beyond our reasonable control, including fire, flood, storm, earthquake, epidemic, war, terrorism, civil unrest, labour dispute, carrier or supplier failure, shortage of materials, tariff or trade action, government order, or failure of power, internet or telecommunications. If such an event continues for more than sixty (60) days, either of us may cancel the affected order, and our only obligation is to refund what you paid for products that have not shipped.

17. Accounts, use of the Site and intellectual property

You are responsible for keeping your account credentials confidential and for everything that happens under your account, whether or not you authorized it. Give us accurate, current and complete information and keep it up to date. We may suspend or close any account, and may refuse service to anyone, at any time and for any reason, including a breach of these Terms.

You may not scrape, crawl, copy or harvest the Site or its content; interfere with its operation or security; attempt to access any part of it you are not authorized to reach; place fraudulent, speculative or automated orders; or use the Site for any unlawful purpose. The Site is provided “as is” and “as available”; we do not warrant that it will be uninterrupted, error-free or secure, and we may change, suspend or discontinue any part of it at any time.

Everything on the Site — text, photographs, video, graphics, product names, logos, the layout and the Site itself — belongs to us or to our licensors and is protected by copyright and trademark law. Dealers with an active account in good standing may use our product images and descriptions solely to market products bought from us, and must stop doing so when we ask; any other reproduction or use requires our prior written permission.

18. Privacy

Our Privacy Policy explains what information we collect, how we use it and who we share it with. By using the Site or placing an order, you agree to it.

19. Governing law and dispute resolution

These Terms, every order placed under them, and every dispute or claim arising out of or connected with them, with a product or with the Site, are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Talk to us first. Before starting any proceeding, you agree to send us a written description of the dispute and to negotiate with us in good faith for thirty (30) days.

ANY DISPUTE OR CLAIM THAT IS NOT RESOLVED THROUGH NEGOTIATION WILL BE RESOLVED EXCLUSIVELY BY FINAL AND BINDING ARBITRATION BEFORE A SINGLE ARBITRATOR UNDER THE ARBITRATION RULES OF THE ADR INSTITUTE OF CANADA, SEATED IN CALGARY, ALBERTA, AND CONDUCTED IN ENGLISH. THE ARBITRATOR’S AWARD IS FINAL AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT WITH JURISDICTION. YOU AND WE EACH WAIVE ANY RIGHT TO A TRIAL BY JURY, AND EACH AGREE THAT A DISPUTE MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING, TO THE FULLEST EXTENT PERMITTED BY LAW. Either of us may instead bring an individual claim in small claims court where it qualifies, and we may seek an injunction or other urgent relief from a court to protect our intellectual property or to collect an unpaid amount. For anything that a court rather than an arbitrator must decide, you agree to the exclusive jurisdiction of the courts of Alberta sitting in Calgary.

To the extent permitted by law, any claim you have against us must be started within one (1) year after it arises, or it is permanently barred.

20. General

We may update these Terms at any time by posting a new version on this page with a new effective date; the version in force when you place an order governs that order. We may assign these Terms or any order to an affiliate or a successor; you may not assign them without our written consent. If any part of these Terms is found to be invalid or unenforceable, it will be enforced to the maximum extent permitted and the rest remains in full effect. Our not enforcing a term is not a waiver of it. Sections 3 to 5 and 9 to 20 survive the completion or cancellation of any order and the closing of any account. Notices to us must be sent by email to Sales@myledkit.com; notices to you may be sent to the email address on your order or account. These Terms are written in English and, if translated, the English version governs. Headings are for convenience only. These Terms, together with any signed dealer, trade or credit agreement, are the entire agreement between us about your orders and your use of the Site and replace every earlier discussion or understanding. You agree to comply with all export and sanctions laws that apply to our products.

21. Contact

Warranty claims, returns, order questions, or anything in these Terms you would like explained: Sales@myledkit.com. More ways to reach us are on the contact page.